The Organization

Boston Children’s Hospital is one of the leading pediatric medical centers in the world, caring for critically ill children and advancing research across dozens of specialties.

When Ebola began spreading internationally in 2014, hospitals across the United States were forced to prepare rapidly for the possibility of treating infected patients. Although the likelihood of a case arriving at a pediatric hospital was low, the consequences of being unprepared were significant.

Boston Children’s developed a detailed series of clinical protocols covering everything from emergency department intake to laboratory testing, environmental cleaning, and protective equipment procedures.

The expertise existed.

The challenge was ensuring that every clinician could execute those procedures correctly under pressure.

The Communication Problem

Hospital protocols are typically documented in written standard operating procedures.

But the Ebola preparedness procedures involved workflows that crossed multiple departments and required precise sequencing of actions in high-risk environments.

Clinicians needed to see exactly how these procedures unfolded in practice:

• how a suspected patient would enter the emergency department
• how rooms would be prepared and isolated
• how specimens would be transported to the lab
• how contaminated protective equipment would be safely removed

In many cases, the protocols required healthcare workers to follow dozens of sequential steps while wearing full protective equipment.

A written manual can describe those steps.

But in situations where safety depends on execution, clinicians benefit from seeing the procedure performed.

The Thinking

The goal of the training series was not awareness.

It was operational clarity.

SVG worked with Boston Children’s clinical leadership to translate the hospital’s procedures into a structured series of training videos showing each workflow exactly as staff would encounter it.

Rather than abstract explanations, the videos demonstrated the protocols in real hospital environments with the roles and responsibilities of each team member clearly defined.

Each module focused on a specific operational scenario:

• Emergency Department intake procedures for suspected Ebola patients
• Laboratory testing protocols and specimen handling
• Environmental services room decontamination procedures
• Personal protective equipment (PPE) donning
• PPE doffing under trained observer supervision

The PPE procedures were particularly critical. Healthcare workers needed to follow strict sequences to avoid contamination — including supervised removal of protective equipment in a designated doffing zone.

The videos allowed clinicians to observe the process step by step before encountering it in a real clinical situation.

The Work

A multi-video training series produced for Boston Children’s Hospital covering Ebola preparedness protocols across multiple hospital departments.

The production included scripted procedural demonstrations filmed inside hospital facilities, with voiceover guidance explaining each stage of the workflow.

Modules covered emergency intake procedures, laboratory specimen handling, environmental services decontamination protocols, and the detailed process for donning and removing protective equipment.

The videos were designed as training tools for clinical staff preparing for potential Ebola cases, translating written protocols into clear visual instruction.